Account Management Support Assistant
A fast-growing, privately held company specializing in cost reduction services for businesses is seeking a detail-oriented, motivated individual to join its Account Management team. The organization helps companies across the U.S. save money on waste and recycling services, an often-overlooked expense. As part of a small and collaborative team, this role offers exposure to various aspects of client service, operations, and vendor management.
Position Overview:
This full-time position (40 hours/week) supports the Account Management team by handling a mix of administrative, analytical, and customer service tasks. Responsibilities range from data entry and contract management to client communications and vendor negotiations. The role also includes project-based work as needed.
Key Responsibilities:
Enter and update client data and notes in the CRM system
Collect client waste service invoices from portals or via phone
Analyze client data and prepare it for cost analysis
Verify existing waste services and gather relevant information from service providers
Track contract expiration dates and issue cancellation notices
Assist with recommendations to optimize client waste costs
Negotiate pricing and service terms with vendors
Present and implement approved service adjustments on behalf of clients
Prepare and maintain client billing spreadsheets
Occasionally perform on-site surveys (rare)
Address billing discrepancies and service issues
Respond to client inquiries related to pickups, service changes, and new locations
Proactively follow up with clients to ensure satisfaction and address concerns
Identify new savings opportunities for current clients
Provide general support across the Account Management team
Contribute to special projects and general business operations as needed
Preferred Qualifications:
Bachelor's degree preferred but not required
3+ years of general business experience
Experience in client services, account management, or administrative support roles is a plus
Strong negotiation and communication skills (written and verbal)
High attention to detail and ability to manage multiple priorities
Proficient in Microsoft Excel and Word
Strong general computer skills
Comfortable working independently and as part of a team
Willingness to work extended hours occasionally as needed
Must have a valid driver's license and reliable transportation
Flexible to work in-office and remotely as required (mostly in-office)
Compensation & Benefits:
Salary range: $55,000 - $65,000, depending on experience and performance
Partial health insurance reimbursement (if eligible)
Company-provided laptop
401(k) plan with company match after one year
Paid vacation and sick leave
Occasional flexibility to work from home
Training & Growth Opportunities:
One-on-one onboarding and mentoring with senior team members
Ongoing, in-depth training
Opportunities for advancement into leadership roles in a growing organization
Candidates with prior experience in the waste services industry are encouraged to apply. This is an excellent opportunity for someone looking to grow within a dynamic, mission-driven team focused on delivering measurable value to clients.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
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