We are looking to hire a Full Time Customer Service Supervisor. This position is charged with assisting the Customer Service Manager on staffing issues, arranging, and assisting with employee training, managing supplies and equipment, and liaising with clients. This position ensures that call center activities meet client expectations and company standards.
This position will assist citizens by providing parking information, determining appropriate action to resolve problems, answering inquires, maintaining database, staff scheduling, report development and other duties as assigned. Assists staff with product/service information by answering questions and improves quality results by recommending changes. We are searching for a dedicated, supportive Customer Service Supervisor to manage call center daily business activities and administrative tasks. You should be analytical, supportive, and prepared to act a resource to employees. The goal is to ensure excellent service standards and maintain high customer satisfaction
Reports to: Parking Operations Manager for purposes of the project and Hudson’s Executive Vice President of Parking.
FLSA Status: Non- Exempt
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