Job Description

Sonsoft, Inc. is a USA-based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. specializes in Software Development, Software Consultancy, and Information Technology Enabled Services.

Job Description

Position: OTM Implementation and Product Support Specialist

• Be a critical member of the OTM Implementation and Product Support team.
• Understand Customer Business Processes and Requirements, analyzing their feasibility with respect to OTM features and functionalities.
• Prepare Project Scope, Business Requirement Blueprints, and Functional Specification Documents.
• Create Business Process and Application Level Mapping Documents.
• Configure and Demonstrate critical end-to-end business scenarios during Conference Room Pilot (CRP) sessions.
• Assist Technical teams in translating functional specifications into design specifications.
• Configure master entities and model customer business requirements according to application standards.
• Suggest innovative, cost-effective, and effort-efficient solutions for non-standard business requirements.
• Develop functional Test Cases and Scenario documents.
• Conduct end-to-end Functional and Integration testing of application modules and custom components.
• Prepare mapping documents to interface OTM with EDI, WMS, Order Management, and Financial Systems (SAP).
• Train end users on application functionalities and support during User Acceptance Testing (UAT).
• Provide Go-Live and post-implementation support to resolve business issues per SLA agreements.
• Analyze the feasibility and impact of enhancements or Change Requests (CRs) on existing configurations before implementation.

Qualifications

Basic Qualifications:

• Bachelors degree or equivalent from an accredited institution, or three years of progressive experience in the field for each year of missing education.
• Minimum of 4 years of experience in the IT sector.

Additional Information

** U.S. citizens and authorized work in the U.S. are encouraged to apply. Sponsorship is not available at this time.

Note:

• This is a Full-Time position.
• Applicants must be US Citizens , Green Card Holders , GC-EAD , H4-EAD , L2-EAD , or TN Visa .
• OPT-EAD and H1B candidates are not eligible.
• Please include your email ID in your resume or application.

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