Summit Human Capital is seeking a highly motivated Salesforce Administrator to support one of our clients based out of Greenville, NC. The ideal candidate will meet the following criteria: Requirements: Minimum 3 years of hands-on experience configuring Salesforce platform, with a deep functional understanding of its architecture, capabilities, and limitations. Salesforce certifications strongly preferred. Proficiency in Salesforce Mobile applications required. Detail-oriented approach to managing tasks and documentation. Desired: Experience in a senior role or a willingness to take on senior responsibilities. Familiarity with ITSM systems, particularly in service and change management. Knowledge of OKTA or other identity provider systems. Previous experience with cloud content management systems like Box. Bachelor's degree in Computer Science, Information Technology, or related field preferred. Responsibilities: Maintain and support core Salesforce system across the company, with a focus on supporting various sales channels. Effectively troubleshoot and resolve moderate to complex technical issues both onsite and remotely. Research, recommend, and implement plugins or Connected Apps to enhance Salesforce functionality. Design and develop custom visual force pages as required. Support and improve user access to Salesforce on tablet and mobile devices. Develop reports for different units in the company to aid in the coordination of activities. Recommend and document best practice policies and procedures for the Service Center, including Knowledge Base documentation and templating. Document troubleshooting and resolution notes within the ITSM software. Continuously conduct research to resolve issues and problems while enhancing individual abilities and knowledge. Maintain user roles and security to ensure data integrity and prevent unauthorized access. Provide after-hours support when required, typically for system updates and scheduled events.
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