System Administrator 0 - Help Desk Job at Orion Consortium, Annapolis Junction, MD

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  • Orion Consortium
  • Annapolis Junction, MD

Job Description

Job Description

Job Description

TS/SCI FS poly required.

Position Description:

  • Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
  • May coach and provide guidance to less-experienced professionals
  • Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
  • Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
  • Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure


Requirements:

  • Customer service
  • ServiceNow Ticketing System

Certification:
CompTIA A+, CompTIA Network+ or higher level certification required within 6 months of start date.

Education/Experience:
HS or GED plus 5 Years (or)
Bachelors plus 0 Years 

 

Position requires a TS/SCI.

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Job Tags

Worldwide,

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